Refund Policy

Effective Date: September 2025

Remotiq Assist is committed to providing superior remote support, technical assistance, and service plans tailored to your system's specific requirements. We prioritize equity, transparency, and client fulfillment. This Refund Policy delineates the circumstances under which refunds are issued and the respective responsibilities of both you (the consumer) and Remotiq Assist (the service provider).

Refund Terms & Eligibility

If you acquire a service plan or seek support from Remotiq Assist, you are entitled to a refund if you request it within 30 days of the date of service purchase or activation.

To be eligible for a refund in accordance with this policy, the request must satisfy the following criteria:

• You have not yet received or commenced the complete support outlined in the plan; that is, the support tasks remain incomplete or unresolved.
• The request is formally submitted in writing (through email or support portal contact) within 30 days.
• You are required to supply all pertinent account, order, subscription, and transaction identifiers, along with a clear explanation of the reason for your refund request (such as: service not rendered, inability to offer remote support, service plan cancellation, unauthorized purchase, etc.).

If these conditions are satisfied, Remotiq Assist will evaluate your refund request and, if approved, issue a refund of the paid amount through the original payment method whenever feasible.

Non-Refundable Conditions / Limitations

Refunds will not be issued under the following circumstances:

• If the service has already been provided (i.e., remote support initiated, diagnostic or troubleshooting accomplished, or issue resolved) and has been accepted by you.
• If the support services were declined by you after initiation, or you terminated the support session after work had started.
• If you misuse or exploit the support process, breach the terms of service, or seek assistance for hardware or system configurations beyond the specified scope.
• If remote support was attempted but service delivery was hindered due to circumstances beyond our control (such as incompatible hardware, undisclosed custom or modified system configurations, system damage, unstable network connectivity, or client-side interference).
• If you request a refund exclusively due to a change of mind after the service has been rendered or the issue has been addressed.

In such instances, no refund shall be provided.

Refund Procedure and Associated Fees

Upon receipt of your refund request, we will carefully evaluate the details and respond within a reasonable timeframe, generally within five business days. If approved, the refund will be issued through the same payment method initially employed.

In specific instances, a service fee deduction or cancellation fee may be applicable depending on the type of plan and the extent of support previously rendered. The precise sum (if any) will be communicated to you at the time of refund approval.

Customer Cancellation

You retain the right to terminate your subscription or service plan at any time by providing us with written or electronic notice. However, cancellation does not automatically guarantee a refund; eligibility will be assessed in accordance with the conditions and limitations outlined in this Refund Policy.

If the plan remains unused within the refund period and no support has been provided, a refund request may be authorized. Otherwise, the conventional non-refundable terms shall apply.

Liability and Disclaimer

Remotiq Assist endeavours to provide support services with integrity and due diligence. However, owing to the nature of remote support and the variability of user systems, we are unable to guarantee the outcome or resolution of every issue.

If you request a refund due to dissatisfaction with the results or because the issue remained unresolved despite our efforts, we will assess whether the support was provided as promised, rather than relying solely on subjective satisfaction.

Under no circumstances shall Remotiq Assist be held liable for indirect, incidental, or consequential damages (including, but not limited to, data loss, system outage, or hardware incompatibility), regardless of whether a refund has been issued.

Requesting a Refund

To initiate a refund request, please contact our support team at:

Email: [Insert Support Email]

Subject: Refund Request — [Your Order/Plan ID]

Please include in your request the Order/Plan ID, purchase date, reason for the refund, and any pertinent information, such as support request ID, session ID, or other relevant details.

We will acknowledge your request, assess eligibility, and if approved, process the refund within a reasonable timeframe.

Amendments and Policy Updates

Remotiq Assist may periodically revise this Refund Policy. All modifications will be published on our website along with an updated "Effective Date." Your ongoing utilization of the services following these modifications signifies your acceptance of the revised policy.