Effective Date: September 2025
This Privacy Policy outlines the manner in which Remotiq Assist gathers, utilizes, retains, and protects your information when you visit our website, seek technical support, or interact with any of our services. We are dedicated to safeguarding the privacy, security, and confidentiality of your information and ensuring that your personal data is managed responsibly and transparently. By accessing our website or utilizing our services, you acknowledge and consent to the procedures detailed in this Privacy Policy. If you do not consent to any aspect of this policy, you are advised to abstain from accessing or utilizing our services.
Remotiq Assist gathers information that allows us to provide superior support services and manage our platform effectively. When you engage with us, you may supply personal information, including your name, phone number, email address, and other contact details required for communication and identification. When you acquire a service, we may also gather invoicing and limited payment details necessary for transaction processing. Furthermore, when you seek technical support or remote assistance, we may gather device-related information, including details about the operating system, system records, error messages, and other technical diagnostics that assist us in understanding and resolving the issues you encounter. Our website also automatically collects specific data through technologies such as cookies, including your IP address, browser attributes, pages visited, and usage patterns, to assist us in optimizing performance, ensuring security, and enhancing the user experience. All collected information pertains to service delivery, troubleshooting, and communication.
The data collected by Remotiq Assist is utilized to provide and enhance our services. We depend on your information to correspond with you concerning service requests, scheduling, updates, and resolutions. Your billing information enables us to process payments, issue invoices, and maintain precise financial records. Technical information gathered from your device is utilized solely for diagnosing issues, optimizing system performance, and ensuring that the support provided is accurate and effective. Automatically collected data allows us to assess website performance, enhance our digital infrastructure, and maintain the security of our systems. We may also utilize your information to deter fraud, uphold our policies, and fulfill legal obligations. All utilization of your data is strictly in accordance with operational needs and enhancements to customer experience.
When you request remote technical support, you may grant our technician temporary access to your device to conduct diagnostics or address problems. This access is provided solely with your explicit consent, and you maintain complete authority to terminate or withdraw access at any point during the session. During remote sessions, our system may display or record specific technical data required to accurately diagnose the issue. We highly recommend that you close any personal files, applications, or content unrelated to the technical issue before granting access. Although we endeavor to prevent engagement with unrelated personal content, it remains your responsibility to ensure that sensitive information is not visible during remote access. All activities conducted during a remote session are rigorously confined to addressing the specific issue you initially contacted us about. Session logs or screen activity may be subject to internal monitoring for purposes of training, quality assurance, and dispute resolution; however, they are never utilized to gather personal information or access private files.
Remotiq Assist does not sell, lease, or transfer your personal information to third parties. Your information is disclosed solely when essential to enable service provision, such as granting access to reputable service providers who assist with our payment processing, security measures, or technical infrastructure. These service providers are legally bound to uphold confidentiality and safeguard your data in accordance with rigorous security standards. Information may also be disclosed when mandated by applicable law, court order, or legal request, or when it is necessary to safeguard our rights, enforce our policies, or prevent fraudulent or malicious activity. Aside from these circumstances, your information remains rigorously confidential and safeguarded.
We utilize a combination of administrative, technical, and physical safeguards to safeguard your information against unauthorized access, misuse, loss, or disclosure. These measures encompass the implementation of secure server environments, the encryption of sensitive data during transmission, limited access to personal information, and monitoring systems designed to identify abnormal or suspicious activity. Employees responsible for managing customer information are subject to confidentiality commitments and are provided access solely when required to fulfill their designated responsibilities. Although we implement substantial measures to ensure a secure environment, no system can provide absolute protection, and transmitting information over the internet inherently involves certain dangers. However, we consistently evaluate and enhance our security protocols to ensure the ongoing protection of your data.
Remotiq Assist retains personal and technical information solely for the duration required to accomplish the purposes outlined in this Privacy Policy. This encompasses the preservation of records about customer support history, financial documentation, and operational needs. Once information is no longer necessary for service provision, legal compliance, or business functions, it is securely purged, anonymized, or archived in accordance with established data protection protocols. The duration of retention may differ based on the nature of the information and the regulatory requirements applicable to our operations.
You possess the right to request access to the information we retain concerning you, as well as the right to request corrections, updates, or deletions of any inaccurate or unnecessary data. You may also opt to restrict specific categories of data collection by modifying your cookie preferences or by disabling non-essential tracking technologies within your browser settings. If you wish to cease receiving communications from us, you may request to be removed from our contact lists at any time. Requests concerning your personal data may be submitted via the contact information provided at the conclusion of this policy, and we will respond in accordance with applicable laws and reasonable operational timelines.
Remotiq Assist does not offer services to individuals under the age of 13 and does not deliberately gather information from minors. If we become aware that information from a minor has been collected unintentionally, we will promptly remove it. Parents or guardians who suspect that their child may have submitted information are advised to contact us promptly.
If you access our website or services from outside our primary operating regions, please be aware that your information may be processed or stored in jurisdictions where our servers or service providers are situated. By utilizing our services, you agree to the transfer and processing of your information in accordance with this Privacy Policy, irrespective of your international location. We undertake appropriate measures to ensure that all data transfers adhere to relevant privacy and data protection laws.
We may periodically amend or revise this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. Any alterations will be published on this page with an amended effective date. Your ongoing use of our website or services following modifications indicates your acceptance of the updated policy.
If you have any queries, concerns, or requests regarding this Privacy Policy or the management of your personal information, please contact us at:
Email: info@remotiqassist.com
Address: 557 New Park Ave West Hartford, CT 06110, USA
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